### 1. Right of withdrawal (14 days)
As the items are **non-personalised**, EU-resident consumers may withdraw from the contract, without reason, within **14 days** of receiving the Product (Decree-Law 24/2014).
### 2. How to return
2.1. Send an unequivocal statement to **[email protected]**.
2.2. You then have 14 days to send the Product to:
**APA Logic — Unipessoal, Lda. (WALFT)**, Av. da Cal, Lote 125, 1.º Andar, Vila Boa, 4750-787 Barcelos, Portugal.
### 3. Condition of items
Products must be returned in original condition, unused, with tags and packaging intact.
### 4. Return costs
**The direct cost of returning the Products is borne by the Customer**, under Article 13 of Decree-Law 24/2014.
### 5. Refund
The refund is issued within the legal period of **14 days** after WALFT is informed of the decision, and may be withheld until the Product or proof of dispatch is received. It includes the standard outbound shipping cost and uses the original payment method.
### 6. Exchanges
WALFT **does not offer size or model exchanges**. To obtain a different item, return under clause 1 and place a new order.
### 7. Faulty or non-conforming items
Products carry the **3-year** legal guarantee of conformity (Decree-Law 84/2021). For defects, contact [email protected]; in such cases WALFT covers return and replacement/repair costs.
### 8. Complaints
Electronic Complaints Book: www.livroreclamacoes.pt. Competent ADR body: **CIAB — Consumer Information, Mediation and Arbitration Centre** (district of Braga), www.ciab.pt.